Keeping my customers and get new ones has become at present a major concern of businesses. Before too but now with greater reason. Insist on quality as an essential element for the survival of the company at the present time becomes imperative.
Here are seven rules that are linked with a series of questions that every entity must answer truthfully.
1 - The satisfaction of customer needs. Rationale.
Do I worry about my customers?
Would you give all the necessary information?
"I anticipate your needs?
Could improve the service I provide to the customer?
2 - My service or product should be useful to the customer. Add value. What
assume values \u200b\u200bthat give customers our services?
What we can add to the benefit or cost?
3 - Putting ourselves instead of the client.
Do we put ourselves in our customer?
Do we look through their eyes?
4 - By offering a service to our customers, the interaction should be satisfactory for both. "We are gratified
interact with our customers?
Do we something else?
Do we offer solutions?
5 - If the customer perceives the service is not what he expected and we have a dissatisfied customer.
How do we deal with unhappy customers?
Do we get defensive?
6 - The customer complaints are opportunities for improvement.
Do we value the importance of complaints?
Will gladly accept?
"We use them to improve?
7 - When a customer has a claim to make.
Would you take the time you deserve?
Do you offer solutions?
Would you listen actively?
may not lead to immediate benefits, but, undoubtedly, will help you better understand your customer and how you pay your service or product sold.
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