Some friends related to quality, discussed in recent times and within our organizations, in general, next year is more unemployment, a decline considerable benefits, if not losses, "and a claustrophobic feeling, as there is light at the end of the tunnel. In such an environment some companies are questioning the benefits of maintaining a management system quality, compared to the cost. We must apply the scissors and cut out. It is therefore appropriate to remember the cost of quality.
are those arising as a result of prevention and evaluation activities to be undertaken on a quality plan.
1 .- prevention costs. Derived from prevention activities, which are trying to avoid failures. The most common are: operating
quality department. Workers assigned to the area, materials consumed, amortization of assets, etc.
training. Any training costs should be considered prevention, helping to improve the quality of the product or service.
study of the client. We need to study the customer to know your needs.
review. Analysis of product design, manufacturing process, marketing, etc..
prevention
the quality of our suppliers. We need to know our suppliers and their quality systems based on their participation in our final product or service. Perhaps failure is attributable to our supplier, but if our client detects it is our error.
Quality manuals. Its development and implementation in the company. Everyone working we do know what it means to make a manual, technical instructions, work procedures, maps, etc..
media. To employees, customers and suppliers. The aim is to motivate them to work with the company.
creation of quality circles. A quality circle is a group of people who meet regularly to identify, analyze, evaluate problems and propose solutions to the enterprise.
of failure analysis. Managers to diagnose the symptoms, causes and solutions to them.
2 .- assessment costs. Evaluation activities intended to detect faults, if possible, before to reach the customer.
quality audits. Find that the system meets the quality standards. Verify that documents comply with the standards. Granted, if applicable, a certificate to the company or approving a product.
of quality inspections. Prior to the audit is necessary to determine the materials used in the conduct of joint product and the embeddable, packaging and base plates. Storage, manufacturing, receiving, design, etc..
Quality Assurance. Activities that provide evidence that the quality system is functioning properly.
training. Employees to be carried out making the product or service.
depreciation and maintenance of measuring equipment.
of approvals and certifications. Issued by external agencies. Both
prevention costs as inputs typically consume assessment that, by way of example can be summarized as follows:
-Costs of consumables.
-Costs of external services.
-personnel costs. Various costs
-management.
-financial costs.
-costs provisions.
-asset depreciation costs. Viewed
so scared, but really these costs are controllable. The company decides to where it wants to in relation to quality. The problem is the claim to define to what extent the costs are profitable, in other words, how much income can a satisfactory or adequate reduction of other costs. This, friends, is the problem today, the current cost of quality now seem to be profitable. Our client, who until recently praised our product or service and was paying him an amount considered reasonable, decide to dispense with it now or request a lower quality service but adequate to the new economic situation.
Therefore, the areas or departments of quality support but also the crisis should be responsible for lowering the bar for quality to ensure that costs are sensitive to earnings in this new economic context. If they do not, other areas of the company shall be carried out without the necessary knowledge and only the urgent need to reduce costs.
shortly, and for that employer to think of a snip to the quality, I am preparing a summary of non-quality costs.
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